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PRIVACY POLICY

PRIVACY POLICY

1. About Juka Japan and Privacy Policy

 

Based on the belief that Juka Japan Co.,Ltd.,have the social responsibility to protect any and all personal information retained by Juka Japan and that it is indispensable for us to perform our social responsibility in order to fulfill our corporate mission, we are committed to handle all personal information in accordance with the policy set forth below.

At JUKA JAPANwe are committed to protecting and respecting your privacy. We hold, as with most businesses, personal information about our customers and people who may be interested in our products and services. This privacy policy applies to all of JUKA JAPAN operations. It explains the type of information we process, how that processing may affect you and your rights.

JUKA JAPAN will occasionally update this privacy policy. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using any of the contact details we hold for you for this purpose. We encourage you to periodically review our policies to be informed of how we use your information.

Any questions regarding this policy and our privacy practices should be submitted to contact@wearejuka.com. If you wish to make a complaint about how we use your information, please contact us at contact@wearejuka.com and we will do our best to help. If you are still unhappy, you can contact the appropriate data protection supervisory authority.

Please see the Definitions section for definitions of terminology used in this Privacy Policy. The official version of this Agreement is in the English language. Any translations of this Agreement are provided merely for the convenience of the customer and shall not be legally binding. In the event of any conflict between the English language version and any translations, the English version will prevail.

 

2.Data collected

Information we collect

Collection directly from you

Most of the personal data we process about you comes directly from you for example:

  • when you contact us (by email, phone, mail or in person);

  • when you request a demo or report;

  • when you subscribe to our newsletter;

  • when you sign up to attend an event relating to a particular area of interest;

  • when you become a designated contact and/or an authorized user on one of our platforms; and/or

  • when you express an interest in our products and services (such as when attending an event) to one of our staff or representatives.

Automatic collection when you contact us or visit our website

We automatically collect information about you as follows:

  • our websites automatically log web log server information (please see the table below);

  • we collect data through cookies. Cookies are small pieces of information which are issued to your computer or any similar device you use to access the internet e.g. smart phone, tablet or other mobile device when you visit a website and which store and sometimes track information about you’re use of the website. Please see our cookies policy.

Information obtained from other sources

We may obtain publicly available professional information about you (as detailed in the Data Processed section below) from third parties or online publications. This information is used in the following ways:

  • to ensure that the information we hold about you is accurate and up to date;

  • to ensure that we have all the information we need to provide or offer you with a product or service; and

  • to help us to provide the best service possible, in the most efficient manner.

 

3.Purpose of collecting your Data

When you decide to use the Website, you thereby agree to JUKA JAPAN collecting, using and disclosing your personal data, including your personal and financial information, under the terms and conditions set out in the Privacy Policy. If you do not accept the terms of this Privacy Policy, or any amendment made hereto, we kindly ask that you leave the website.

 

Furthermore, JUKA JAPAN may also collect personal data from you when you communicate with JUKA JAPAN, when you supply your contact details when you visit our website.

 

If you choose to interact with JUKA JAPAN via social media or another third-party service, we will collect information that you provide to us via said platform.

 

Your Personal Data is collected either with your explicit consent, or is necessary for the execution of your orders (performance of a contract).

 

Your Personal Data is therefore collected in order to:

- process your questions and requests for information;

- manage and optimise customer relations;

- subject to your consent: send you information on our offers, news and events (newsletters, invitations and other publications);

- improve the functioning of the Website;

- offer personalised services;

- detect any potential fraud 

- analyse the number of Website visitors.

 

Information that is crucial to JUKA JAPANin order to fulfil the purposes described above are indicated with an asterisk on the Website's various pages. Should you fail to complete these mandatory fields, JUKA JAPANwill not be able to respond to your requests and/or provide you with the products and services requested. Providing the other information is optional, however this enables us to get to know you better and improve our communication and services.

 

4.Recipients of your Personal Data

Your Personal Data is processed by JUKA JAPAN. It will not be sold or made accessible to any third party whatsoever, except for (i) JUKA JAPAN's potential subcontractors, for technical and logistic purposes only (carriers, Website hosting and maintenance service providers, payment and fraud management service providers, etc.) and (ii) any restructuring at JUKA JAPAN, including a total or partial disposal of assets, merger, absorption acquisition, demerger and, more generally, any reorganisation.

 

Lastly, JUKA JAPANmay be required to disclose your Personal Data to third parties when required by law, regulatory provisions or a court judgement, or if necessary in order to guarantee the protection and defence of its rights.

 

5.Retention period

JUKA JAPAN hereby agrees to only use the Personal Data for the period required by the purposes set out above.

 

Your Personal Data, collected and processed under the "Contact" section, shall only be retained for the time required to process your request. They will then be destroyed.

 

In principle, data relating to your orders shall be retained by JUKA JAPAN for a period not exceeding applicable statutory limitation periods. Such Data will, however, also be viewable under your customer account, if active. As soon as your customer account is closed, this Data (i) shall be archived for accounting and evidentiary purposes for the aforementioned limitation periods or (ii) will be destroyed if said periods have expired.

  

Your Identification Data used, with your agreement, in order to send newsletters and other JUKA JAPAN publications shall be retained for a period of three years, as of their collection or your last date of contact (for example, a request for documentation or a click on a hyperlink contained in an email; however, opening an email cannot be considered contact on your part).

Upon expiry of this three-year period, JUKA JAPAN may contact you in order to identify whether or not you wish to (i) continue to receive our newsletters and other publications and/or (ii) keep your Website customer account open. Furthermore, your Data will be destroyed within a maximum period of (2) business days following your request to unsubscribe.

In any event, you may close your account and/or unsubscribe from newsletters at any time. To do this, please send an email to our customer service department at contact@wearejuka.com.

Lastly, the connection logs collected, with your consent, in connection with cookies and other trackers set up on our Website, shall be retained in accordance with applicable regulations for a period not exceeding thirteen (13) months. See our cookie policy for more details. 

 

6. Security

JUKA JAPAN has implemented appropriate technical and organisational measures in order to ensure the confidentiality and security of your Personal Data.

 

JUKA JAPAN's IT systems are the subject of state-of-the-art physical and software protections. Procedures for the physical and electronic storage of data collected on the Website have been implemented, pursuant to Japanese legislation in force relating to the protection of personal data and market standards.

 

JUKA JAPAN employees, who, due to their function, may have access to your Personal Data, are bound by strict non-disclosure obligations.

 

Please be aware, however, that no internet data transfer is 100% secure, and that all of the information provided online runs the risk of being intercepted and used by parties other than the intended recipient.

 

7.Privacy Policy modifications and updates

By using our Website, you accept the collection, use and disclosure of your Personal Data in the manner set out in this Privacy Policy.

 

JUKA JAPAN may modify and update the Privacy Policy at any time. Should JUKA JAPAN wish to use your personal data in a manner different to that set out in the Privacy Policy in force at the time of the data's collection, such modifications shall be published in a new version of this Privacy Policy. If JUKA JAPAN intends to disclose the Personal Data to third parties or subsidiaries in a manner not set out in this Privacy Policy, JUKA JAPAN shall inform you in advance of its intention in writing, and shall offer you the option to refuse this alternative use or disclosure of your Personal Data.

 

Given the changes than may be made to the Privacy Policy, we encourage you to visit the "Privacy" section on a regular basis.

8.Users' rights over the collected data

Pursuant to applicable regulations, you are entitled to access, correct and request the deletion of your Personal Data, to object to the processing of such data and to obtain the limitation or portability thereof, to the extent possible.

 

You may also object to your Personal Data being used in order to prepare your customer profile; in this case, you will no longer be able to take advantage of personalised offers or services.

 

These rights may be exercised by emailing JUKA JAPAN directly at contact@wearejuka.com. You may be asked to provide proof of identity.

 

Furthermore, you may choose to no longer receive communications from us relating to our offers, news and events at any time, by clicking on the hyperlink included for this purpose in every email we send you. You can also contact us by sending an email to the following address: contact@wearejuka.com.

You must ensure that you provide JUKA JAPAN with any updates or changes to your information, including your postal and/or email address, enabling us to send your orders to the correct address and, if necessary, to contact you in this respect. JUKA JAPAN can also retain, for archiving purposes, copies of communications with Website users and any reply to questions or comments sent to users by our customer service department.

 

9.Contact us

In case of questions regarding the Privacy Policy and JUKA JAPAN's personal data protection practices, please don't hesitate to contact us at contact@wearejuka.com.

 

10.Governing law - Disputes

This Privacy Policy is governed and interpreted pursuant to the laws of Japan. The Japanese courts shall have territorial jurisdiction over any dispute relating to the Website, with the exception of special jurisdiction rules, particularly in the event of a dispute with a consumer.

© 2021 by JUKA