Based on the belief that Juka Japan Co.,Ltd.,have the social responsibility to protect any and all personal information retained by Juka Japan and that it is indispensable for us to perform our social responsibility in order to fulfill our corporate mission, we are committed to handle all personal information in accordance with the policy set forth below.
Any questions regarding this policy and our privacy practices should be submitted to firstname.lastname@example.org. If you wish to make a complaint about how we use your information, please contact us at email@example.com and we will do our best to help. If you are still unhappy, you can contact the appropriate data protection supervisory authority.
Information we collect
Collection directly from you
Most of the personal data we process about you comes directly from you for example:
when you contact us (by email, phone, mail or in person);
when you request a demo or report;
when you subscribe to our newsletter;
when you sign up to attend an event relating to a particular area of interest;
when you become a designated contact and/or an authorized user on one of our platforms; and/or
when you express an interest in our products and services (such as when attending an event) to one of our staff or representatives.
Automatic collection when you contact us or visit our website
We automatically collect information about you as follows:
our websites automatically log web log server information (please see the table below);
we collect data through cookies. Cookies are small pieces of information which are issued to your computer or any similar device you use to access the internet e.g. smart phone, tablet or other mobile device when you visit a website and which store and sometimes track information about you’re use of the website. Please see our cookies policy.
Information obtained from other sources
We may obtain publicly available professional information about you (as detailed in the Data Processed section below) from third parties or online publications. This information is used in the following ways:
to ensure that the information we hold about you is accurate and up to date;
to ensure that we have all the information we need to provide or offer you with a product or service; and
to help us to provide the best service possible, in the most efficient manner.
3.Purpose of collecting your Data
Furthermore, JUKA JAPAN may also collect personal data from you when you communicate with JUKA JAPAN, when you supply your contact details when you visit our website.
If you choose to interact with JUKA JAPAN via social media or another third-party service, we will collect information that you provide to us via said platform.
Your Personal Data is collected either with your explicit consent, or is necessary for the execution of your orders (performance of a contract).
Your Personal Data is therefore collected in order to:
- process your questions and requests for information;
- manage and optimise customer relations;
- subject to your consent: send you information on our offers, news and events (newsletters, invitations and other publications);
- improve the functioning of the Website;
- offer personalised services;
- detect any potential fraud
- analyse the number of Website visitors.
Information that is crucial to JUKA JAPANin order to fulfil the purposes described above are indicated with an asterisk on the Website's various pages. Should you fail to complete these mandatory fields, JUKA JAPANwill not be able to respond to your requests and/or provide you with the products and services requested. Providing the other information is optional, however this enables us to get to know you better and improve our communication and services.
4.Recipients of your Personal Data
Your Personal Data is processed by JUKA JAPAN. It will not be sold or made accessible to any third party whatsoever, except for (i) JUKA JAPAN's potential subcontractors, for technical and logistic purposes only (carriers, Website hosting and maintenance service providers, payment and fraud management service providers, etc.) and (ii) any restructuring at JUKA JAPAN, including a total or partial disposal of assets, merger, absorption acquisition, demerger and, more generally, any reorganisation.
Lastly, JUKA JAPANmay be required to disclose your Personal Data to third parties when required by law, regulatory provisions or a court judgement, or if necessary in order to guarantee the protection and defence of its rights.
JUKA JAPAN hereby agrees to only use the Personal Data for the period required by the purposes set out above.
Your Personal Data, collected and processed under the "Contact" section, shall only be retained for the time required to process your request. They will then be destroyed.
In principle, data relating to your orders shall be retained by JUKA JAPAN for a period not exceeding applicable statutory limitation periods. Such Data will, however, also be viewable under your customer account, if active. As soon as your customer account is closed, this Data (i) shall be archived for accounting and evidentiary purposes for the aforementioned limitation periods or (ii) will be destroyed if said periods have expired.
Your Identification Data used, with your agreement, in order to send newsletters and other JUKA JAPAN publications shall be retained for a period of three years, as of their collection or your last date of contact (for example, a request for documentation or a click on a hyperlink contained in an email; however, opening an email cannot be considered contact on your part).
Upon expiry of this three-year period, JUKA JAPAN may contact you in order to identify whether or not you wish to (i) continue to receive our newsletters and other publications and/or (ii) keep your Website customer account open. Furthermore, your Data will be destroyed within a maximum period of (2) business days following your request to unsubscribe.
In any event, you may close your account and/or unsubscribe from newsletters at any time. To do this, please send an email to our customer service department at firstname.lastname@example.org.
JUKA JAPAN has implemented appropriate technical and organisational measures in order to ensure the confidentiality and security of your Personal Data.
JUKA JAPAN's IT systems are the subject of state-of-the-art physical and software protections. Procedures for the physical and electronic storage of data collected on the Website have been implemented, pursuant to Japanese legislation in force relating to the protection of personal data and market standards.
JUKA JAPAN employees, who, due to their function, may have access to your Personal Data, are bound by strict non-disclosure obligations.
Please be aware, however, that no internet data transfer is 100% secure, and that all of the information provided online runs the risk of being intercepted and used by parties other than the intended recipient.
8.Users' rights over the collected data
Pursuant to applicable regulations, you are entitled to access, correct and request the deletion of your Personal Data, to object to the processing of such data and to obtain the limitation or portability thereof, to the extent possible.
You may also object to your Personal Data being used in order to prepare your customer profile; in this case, you will no longer be able to take advantage of personalised offers or services.
These rights may be exercised by emailing JUKA JAPAN directly at email@example.com. You may be asked to provide proof of identity.
Furthermore, you may choose to no longer receive communications from us relating to our offers, news and events at any time, by clicking on the hyperlink included for this purpose in every email we send you. You can also contact us by sending an email to the following address: firstname.lastname@example.org.
You must ensure that you provide JUKA JAPAN with any updates or changes to your information, including your postal and/or email address, enabling us to send your orders to the correct address and, if necessary, to contact you in this respect. JUKA JAPAN can also retain, for archiving purposes, copies of communications with Website users and any reply to questions or comments sent to users by our customer service department.
10.Governing law - Disputes